Returns & exchanges

Claims

Inspect shipments on arrival. Report shortages, damage or quality deviation promptly with photos and carton labels; verified claims are settled with replacements or credit as agreed on the quotation.

Returns

Bulk returns are accepted by prior agreement only, in the original carton configuration. Customised and private-label goods are excluded unless faulty.

Contact

Claims desk: yichangshifanglve@outlook.com.